Refund Policy
June, 28rd 2023.
Refund Policy for the World Watercolor Masters (Art Video Courses)
Thank you for choosing our video courses! We strive to provide you with high-quality educational content and a satisfying learning experience. However, we understand that circumstances may arise where you may need to request a refund. This refund policy outlines the terms and conditions for refund requests related to our art video courses. Please read this policy carefully before making a purchase.
1. Eligibility for Refund:
a. Refunds will be considered within 14 days of the purchase date for individual art video courses.
b. Refunds will not be provided for courses purchased as part of a bundle or package deal, unless otherwise stated at the time of purchase.
c. Refund requests must be made directly by the purchaser. We are unable to process refund requests made by a third party.
2. Grounds for Refund:
a. Unsatisfactory Course Content: If you find that the art video course content does not meet your expectations or is significantly different from what was advertised, you may be eligible for a refund. Please provide specific details regarding the issue you encountered.
b. Technical Issues: If you experience persistent technical difficulties that prevent you from accessing or viewing the course content, we will assess the situation and consider a refund if the issue cannot be resolved in a reasonable amount of time.
3. Refund Process:
a. To request a refund, please send an email to our customer support team at support@worldwatercolormasters.art within the 30-day refund period. Include your name, purchase details, and a explanation of the reason for your refund request.
b. Our customer support team will review your refund request and may ask for additional information or clarification if needed.
c. Once your refund request is approved, we will process the refund within 5 business days. The refund will be issued using the original payment method used during the purchase.
4. Non-Refundable Circumstances:
a. Refund requests made after the 30-day refund period will not be considered.
b. Refunds will not be granted if you have completed a significant portion of the course content or have already obtained a certificate of completion.
c. Refunds will not be provided for cases of personal preference, change of mind, or circumstances unrelated to the course content or technical issues.
5. Course Updates:
a. We may periodically update and improve our art video courses to provide you with the best learning experience. These updates will be made available to you free of charge and will not be considered grounds for refund.
We reserve the right to modify or amend this refund policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes. Any changes to the refund policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@worldwatercolormasters.art. We are here to assist you and ensure your satisfaction with our art video courses.